Terms of Service

1. Introduction

Welcome to ROAM! These Terms of Service govern your access to and use of the ROAM platform, which facilitates bookings for hotels, restaurants, and rentals. By using ROAM, you agree to comply with and be bound by these Terms.

ROAM acts solely as an independent third-party booking platform and does not own, operate, or manage any of the services offered on the platform. All bookings are direct agreements between users and service providers.

2. Our Services

ROAM provides a seamless booking experience by allowing users to reserve:

Hotels and accommodations

Restaurant tables and dining experiences

Rental services (e.g., car rentals, vacation homes)

ROAM is not responsible for the quality, safety, legality, or fulfillment of any bookings made through the platform.

3. User Accounts

To access certain features of ROAM, you must create an account. By registering, you agree to:

Provide accurate and up-to-date information

Maintain the confidentiality of your account credentials

Accept responsibility for all activity under your account

ROAM is not responsible for unauthorized access to your account due to your failure to protect your credentials.

4. Booking and Payments

4.1 Booking Process

When you book through ROAM, you are entering into a direct contract with the service provider (e.g., hotel, restaurant, rental agency). ROAM is not a party to this contract and is not responsible for:

Cancellations, delays, or service disruptions

The availability, quality, or accuracy of provider listings

Any failure of service providers to deliver as promised

4.2 Payment Terms

Prices are displayed in the applicable currency and may include taxes and fees

Full or partial payments may be required at the time of booking

Payments are processed securely through third-party payment providers

ROAM does not store or process payment information directly.

4.3 Cancellations and Refunds

Cancellation and refund policies vary by service provider

Users are responsible for reviewing the provider's terms before booking

Refund requests are subject to an investigation by ROAM and the service provider to determine eligibility

If approved, refunds will be processed through the original payment method and may take several business days to reflect

ROAM is not responsible for issuing refunds unless explicitly stated.

5. Responsibilities of Users

By using ROAM, you agree to:

Use the platform for lawful purposes only

Adhere to the terms and conditions of service providers

Comply with local laws and regulations during your travels

Accept any risks associated with your bookings, including cancellations, delays, or dissatisfaction

6. Responsibilities of Service Providers

Service providers using ROAM must:

Provide accurate descriptions of their services

Honor confirmed bookings, unless canceled under their stated policies

Comply with all applicable laws and regulations

ROAM does not verify the accuracy of service provider listings and is not responsible for provider actions, omissions, or failures to deliver services.

7. Liability and Disclaimers

ROAM is a third-party platform and does not own, operate, or manage any hotels, restaurants, or rental services

ROAM is not liable for any issues, losses, damages, or injuries resulting from bookings made through the platform

Users assume full responsibility for their travel decisions and any risks associated with their bookings, including accidents, service failures, or financial loss

To the fullest extent permitted by law, ROAM disclaims all warranties, express or implied, related to its platform and services

8. Privacy Policy

Your personal data is collected and processed in accordance with our Privacy Policy. By using ROAM, you consent to our data collection and processing practices.

9. Changes to These Terms

ROAM reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated Terms.

10. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Email: info@tridentechnology.com

Address: Unit #1, EAC Bldg., Sta. Clara, Bacolod City, Negros Occidental 6100, PH

By using ROAM, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Payment Terms

1. Introduction

These Payment Terms of Service govern the payment processing and financial transactions conducted through the ROAM platform. By using ROAM's payment services, you agree to comply with these Payment Terms in addition to ROAM's general Terms of Service.

ROAM acts solely as an intermediary between users and service providers and does not process payments directly or hold funds on behalf of users or providers.

2. Payment Methods

ROAM supports multiple payment options, including but not limited to:

Credit and debit cards (Visa, Mastercard, AMEX, etc.)

Digital wallets (e.g., PayPal, Apple Pay, Google Pay)

Bank transfers

Other region-specific payment options

Availability of payment methods may vary based on location and service provider.

3. Payment Processing

Payments are securely processed through third-party payment gateways

ROAM does not store credit card details — all transactions are encrypted and handled by payment processors

Processing times vary depending on the selected payment method and financial institution policies

4. Charges and Fees

Certain transactions may be subject to service fees, which will be disclosed at checkout before payment

Foreign exchange rates may apply for payments in different currencies

ROAM is not responsible for any additional charges imposed by banks, payment providers, or foreign exchange conversions

5. Refunds and Cancellations

Refund eligibility is determined by the service provider's cancellation policy

If eligible, refunds will be processed through the original payment method and may take several business days to appear

Non-refundable transactions will be clearly stated before payment

ROAM is not responsible for issuing refunds unless explicitly stated.

6. Disputes and Chargebacks

If you encounter an issue with a transaction, contact ROAM support before initiating a chargeback

Unauthorized or fraudulent transactions must be reported immediately to prevent further unauthorized use

Chargebacks not compliant with ROAM's policies may result in account suspension or termination

7. Security and Fraud Prevention

ROAM employs security measures to detect and prevent fraudulent transactions

Users engaging in fraudulent activity may face legal consequences and permanent account termination

ROAM does not guarantee protection against fraud or unauthorized transactions made due to user negligence

8. Modifications to Payment Terms

ROAM reserves the right to modify these Payment Terms at any time. Continued use of ROAM's payment services constitutes acceptance of the updated terms.

9. Contact Information

For payment-related inquiries, please contact us at:

Email: info@tridentechnology.com

Address: Unit #1, EAC Bldg., Sta. Clara, Bacolod City, Negros Occidental 6100, PH

By making a payment on ROAM, you acknowledge that you have read, understood, and agreed to these Payment Terms of Service.

Non-Discrimination Policy

Our Commitment

At ROAM, we are committed to creating an inclusive and welcoming community for all users, including guests, hosts, and service providers. Our platform is built on trust, respect, and equal opportunity.

1. Protected Characteristics

ROAM does not tolerate discrimination against any user based on:

Race, ethnicity, or national origin

Religion or belief

Gender identity or expression

Sexual orientation

Disability or medical condition

Marital or family status

Age (except where legally required for services)

Any other characteristic protected under applicable laws

We expect all users to treat each other with dignity and respect.

2. Expectations for Users

For Guests

Guests may not refuse to book accommodations, dining, or rentals based on protected characteristics

Guests must communicate respectfully with hosts, restaurant owners, and rental providers

Harassment, hate speech, or discriminatory behavior is strictly prohibited

For Hosts, Restaurant Owners, and Rental Providers

Service providers may not refuse bookings based on protected characteristics

Pricing, availability, and services must be offered fairly to all users

Providers may set reasonable requirements (e.g., house rules, ID verification) as long as they are applied equally to all guests

3. Reporting Discrimination

If you experience or witness discrimination on ROAM, please report it through our Help Center. We take all reports seriously and will investigate thoroughly.

Violations of this policy may result in warnings, suspension, or removal from the platform.

4. Legal Compliance

ROAM complies with all applicable anti-discrimination laws and reserves the right to take action against any user who violates these laws or this policy.

By using ROAM, you agree to uphold these values and ensure that our platform remains a welcoming space for everyone.

Introduction

At ROAM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform for booking hotels, restaurants, and rentals.

1. Information We Collect

A. Information You Provide to Us

Account Information: When you sign up, we collect your name, email, phone number, and password

Booking Details: When making a reservation, we collect your preferences, payment details, and any additional information you provide

Communications: Messages or inquiries sent through ROAM's platform

B. Information Collected Automatically

Usage Data: Your interactions with the platform, such as searches, page views, and booking history

Device Information: IP address, browser type, operating system, and device identifiers

Location Data (if enabled): To recommend nearby hotels, restaurants, or rentals

C. Information from Third Parties

Payment Providers: To securely process transactions

Social Media Platforms: If you link your ROAM account to social media

2. How We Use Your Information

We use your information to:

Provide Services: Processing bookings, payments, and customer support

Personalization: Tailoring recommendations based on your preferences

Security and Fraud Prevention: Detecting and preventing unauthorized activities

Legal Compliance: Meeting legal and regulatory requirements

3. How We Share Your Information

We only share information when necessary and in the following cases:

With Service Providers: Hotels, restaurants, and rental owners receive relevant booking details

With Payment Processors: To complete transactions securely

For Legal Reasons: If required by law, court order, or to protect ROAM's security

We never sell your personal data to third parties.

4. Data Retention

We retain your information for as long as necessary to fulfill bookings and transactions, comply with legal obligations, and improve our services.

You may request deletion of your account at any time by contacting us.

5. Your Privacy Rights

Depending on your location, you may have rights such as:

Accessing, correcting, or deleting your personal data

Opting out of marketing communications

Restricting how we process your data

To exercise your rights, contact our Privacy Support Team at +63-976-214-3201.

6. Security Measures

We implement industry-standard security measures to protect your data, including encryption and secure access controls. However, no online platform is 100% secure, so please protect your account credentials.

7. Third-Party Links

ROAM may contain links to third-party websites. These sites have their own privacy policies, and we do not control or take responsibility for their practices. Please review their policies separately.

8. Changes to This Privacy Policy

We may update this policy from time to time. If significant changes occur, we will notify you via email or through the platform.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: info@tridentechnology.com

Address: Unit #1, EAC Bldg., Sta. Clara, Bacolod City, Negros Occidental 6100, PH

By using ROAM, you acknowledge that you have read, understood, and agreed to this Privacy Policy.